Frequently Asked Questions

How to use our HR Portal

The below video gives you a quick overview on how to use our HR Portal and all of its features. This demo will show you how to access your pay slips, leave applications, tax information and so on. Scroll down for a list of frequently asked questions about HR outsourcing. 

For clients using our Payroll Outsourcing services in Hong Kong, click here for detailed videos on how to use specific functions of Links HR Portal.

Below are some of our most frequently asked questions. If you have a question that is not covered below, please do not hesitate to contact us.

1. What regions do you cover?

Links International is solely Asia focused. We cover Hong Kong, Macau, China, Singapore, Malaysia, Taiwan, Indonesia, Vietnam, Thailand, Australia, New Zealand and Papua New Guinea.

2. What is your typical headcount and industry?

Our typical headcount ranges anywhere from 1 to 5000+ employees. We cover a broad range of industries, including private banks, hedge funds, retail institutions, law firms, IT and technology firms, from start-ups to MNCs. We have extensive experience across a variety of different headcounts and industries, meaning we are highly familiar with the localisation required for each and every client.

3. How does the standard payroll pricing work and what is included?

Our standard payroll pricing will be determined by headcount, complexity, special requirements, and service scope required. We offer three tiers of service: Links Compliance, Links Assurance and Links Complete HR. For more details about what is included in each one, visit our pricing page.

4. Are there any other HR services Links can also provide?

We offer a broad range of services, ranging from retained, contingent and contract recruitment, to payroll and visa processing, which are designed to cover all aspects of your human resources processes, enabling your team to focus on higher value, strategic activities.

5. What is your team structure and how will I be serviced?

Each client will be serviced by 3 payroll specialists at any given point, to ensure that there is sufficient coverage and we are able to respond to day-to-day matters and queries as swiftly and efficiently as possible. Our payroll specialists are all highly experienced consultants with a full spectrum of localised knowledge.

6. What is your security and confidentiality policy?

The security of payroll clients' information is critical to Links' business.  Accordingly, Links has a high standard of security measures and processes which have been critically reviewed and approved by a number of Links' existing clients.  Links' security measures include:
 
  • All payroll data being secured on a dedicated server in Links' Hong Kong datacentre - payroll data can only be accessed remotely via VPN from Links' office
  • Access to payroll information limited to Links HR Outsourcing staff
  • Dedicated database for each client and use of ethical walls
  • Onsite CCTV and security system
  • Appropriate policies and plans including Links' Information Security Policy, Business Continuity Plan and Disaster Continuity Plans.

7. What is the timeframe for setting up a new payroll?

The timeframe for setting up a client's payroll ranges from 1 to 4 weeks, depending on the complexity and headcount. Links will work together with the client under our implementation phase to outline the necessary information required through various templates.

8. Do you have Employee Self Service?

Links provides employee self-service through our HR Portal, which comes as part of the standard service. Our HR Portal allows easy access for employees to apply for annual leave, retrieve their pay slips, access their tax reports and submit their expenses at their own convenience - anywhere, anytime.

9. What are the fund arrangements for processing payroll?

The two most common approaches are for clients to either pay their employees directly, or pay their employees indirectly via Links.  If a client wishes to pay their employees directly, Links will calculate the client’s payroll and generate a bank file for the client to upload and execute payment.  If a client wishes to pay their employees indirectly, the client can arrange payment of the salaries to Links and we will execute payment to the client’s employees.  There are also various alternatives in between these options which we are happy to work through during implementation. 

10. What are the benefits to outsource our payroll?

Links' payroll outsourcing benefits you in the following ways:

  • Elevate your role
  • Reduce HR and IT costs
  • Stress-free payroll and HR support
  • Innovative HR experience
  • In-depth HR reporting

For more information, view our payroll outsourcing page.